Find answers to frequently asked questions and solutions to common issues.
SecurityCreds is a secure password manager that stores and organizes your credentials with zero-knowledge encryption. It's designed for individuals and teams who need to manage passwords securely while enabling collaboration.
Yes. SecurityCreds uses AES-256-GCM encryption with zero-knowledge architecture. Your passwords are encrypted on your device before transmission - even we cannot see your data. We use PBKDF2 key derivation with 100,000+ iterations for additional protection.
No. Due to our zero-knowledge encryption, your passwords are encrypted locally on your device. The encryption key is derived from your master password, which is never sent to our servers. We physically cannot decrypt your data.
You'll need to use your recovery key. Since we don't have access to your encryption key, we cannot reset your master password. If you've lost both your master password and recovery key, your data cannot be recovered - it's encrypted forever.
We use AES-256-GCM (Galois/Counter Mode) for symmetric encryption. Key derivation uses PBKDF2-SHA256 with a unique salt per user and 100,000+ iterations. This meets or exceeds industry standards for password managers.
Your encrypted data is stored in AWS data centers with enterprise-grade security. All data is encrypted at rest and in transit. Our infrastructure is SOC 2 compliant.
Your recovery key is generated locally and shown to you once during setup. We store a hashed version to verify it during recovery, but we cannot derive your key from this hash. Only you have the actual recovery key.
Go to Settings > Security > Change Master Password. You'll need to enter your current password, then your new password twice. A new recovery key will be generated - make sure to save it!
Yes. Your encrypted data syncs across all devices where you log in. Simply log in with your email and master password on any device.
Go to Settings > Account > Delete Account. You'll need to confirm by entering your master password. Account deletion is permanent - all your credentials and vaults will be permanently erased.
All new accounts get 7 days of Pro features for free. No credit card required. After the trial, you can upgrade to a paid plan or continue with Basic features. Your data is always preserved.
Yes, you can cancel anytime from Settings > Billing. You'll keep access until the end of your billing period. Your account then reverts to Basic features, but your data remains.
We offer a 30-day money-back guarantee for annual subscriptions. Monthly subscriptions can be canceled but are not refunded for partial months. Contact support for refund requests.
We accept Visa, Mastercard, American Express, Discover, and PayPal. Enterprise customers can also pay by invoice (Net 30).
First, ensure you're using the correct email address. Try the "Forgot Password" link if you've forgotten your master password (you'll need your recovery key). If you're still having trouble, check that your browser allows cookies and JavaScript.
TOTP codes are time-based. Make sure your device's clock is accurate. If the code still doesn't work, try waiting for the next code (they refresh every 30 seconds). You may need to remove and re-add the TOTP secret if issues persist.
Check which vault you're viewing - credentials are organized by vault. Use the search function to find specific credentials. If you recently received a shared vault, you may need to accept the invitation first.
The password generator appears when adding or editing a credential. Click the dice icon next to the password field. If it's not visible, try refreshing the page or clearing your browser cache.
For security, sessions expire after a period of inactivity. Simply log in again. If this happens frequently, check that your browser isn't clearing cookies automatically.
Sharing requires a Pro, Enterprise, or Educator plan. If you're on Basic, you'll need to upgrade. If you're on a paid plan, check that you haven't reached your team member limit.
Can't find what you're looking for? Our support team is here to help.
Email: support@pugworks.com
Pro and Enterprise customers receive priority support with faster response times.